Home Laundry City Terms & Conditions

Terms & Conditions

The terms “Laundry City” or “us” or “we” refer to the owner of the website. The term “you” refers to the user of our website. The use of this website is subject to the following terms of use:

Privacy Policy

By accessing or using our Services, whether or not you register to use the Service, you agree the terms of this Agreement and to the collection, use and disclosure of your information, which establish a contractual relationship between you and Laundry City. You should review the Agreement before providing us with any information.

As a condition of this Agreement, you further acknowledge that Laundry City may modify this Agreement at any time by posting a revision to these Terms and Conditions on its website without any prior notice. In the event the content and descriptions on other pages on this website are at odds with the Terms & Conditions herein described, these Terms and Conditions shall take precedence at all times.

Your continued access or use of the Services after such notice or posting constitutes your consent to be bound by the Agreement, as amended. You affirm that you will review this Agreement periodically, so that you are aware of any and all modifications made to this Agreement.

You may not create a link to this website from another website or document without Laundry City’s prior written consent.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Except as otherwise indicated, all trademarks, service marks, trade dress and trade names are proprietary to Laundry City. Reproduction of materials contained in this website; such as design, layout, look, appearance and graphics, is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

You acknowledge that the information and materials provided on this website may contain inaccuracies or errors and we explicitly exclude any liability for such inaccuracies or errors to the fullest extent permitted by law.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Any dispute arising from the use of our website is subject to the federal laws of the United States as well as all applicable Maryland laws.

Customer Agreement & Terms of Use

In order to use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account”). You must be at least 13 years of age to obtain an Account. Account registration requires you to submit to Laundry City certain personal information, such as your name, address and mobile phone number, as well as at least one valid credit card. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired credit card on file, may result in your inability to access and use the Services or Laundry City’s termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and, as such, you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Laundry City in writing, you may only possess one Account.

By creating an Account, you agree that Laundry City may send you text messages (SMS) as part of the normal business operation of your use of the Services. You may opt-out of receiving SMS from Laundry City at any time by logging to your profile or contacting our support team. You acknowledge that opting out of receiving SMS may impact your use of the Services.

By purchasing our services, the customer agrees they are at risk at all times for the loss or damage of their personal property. Therefore, the customer agrees any claims and reimbursements must be made in accordance to Laundry City’s policies.

Damage Policy

In the event customer includes in their order items that clearly states“dry-clean only”, customer hereby agrees not to hold Laundry City responsible for any damage that may result from us laundering such items.

At Laundry City, we use the utmost care in processing articles entrusted to us. Through our years of experience and extensive knowledge, we use processes, which we believe are best suited to the nature and condition of each individual article. However, damages may inevitably occur. We cannot assume responsibility for inherent weaknesses or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyls, polyurethanes, lace, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins.

Laundry City is not responsible for garments with inherent manufacturer defects or mislabeling of cleaning procedure. Claims for damaged items must be reported within 48 hours from the time of pick up or delivery, accompanied by the ticket and receipt or proof of purchase.

Reimbursement therein will be issued in accordance to the appraised value of each damaged item by following the International Fair Claims Guide for Consumer Textile Products as set forth by the International FabricareInstitute, and shall not exceed more than ten times our charge for cleaning the item.

Lost Item Policy

Every measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of purchase and the delivery ticket.

Reimbursement (preferably in the form of store credit) will amount to the lower of:

  • 10 times our charge for washing the item(s);
  • Replacement value of the garment(s). 50% if purchase made under 3 months, 25% from 3-6 months and 10% after 6 months of purchase. Receipt(s) must be furnished upon request.

Although our staff is trained to meticulously examine each garment for private property and valuables left inside garments, Laudry City is not responsible for any of such missing items.

In the event customer leaves laundry outside for us to pick up, or if they authorize us to leave them outside when delivered, customer understands that Laundry City shall not be responsible for damaged, stolen or missing items that may result.

Wash & Fold Policy

By using our services or placing an order through the mobile application, website, or phone you agree to the following terms:

Reimbursements for lost or damaged items tendered through our Wash & Fold laundering service may be issued if a detailed list of each item is accompanied with the order at the time of drop off. The list must include the brand, item style, color and size of each individual item in the order. The value of the reimbursement for Wash & Fold services shall not exceed more than 10 times our charge for washing the order, preferably in the form of store credits. If no list is provided at the time of drop off or pick up, Laundry City is not responsible for any lost or damaged items and there will be NO REIMBURSEMENTS or compensation of any form.

Laundry City does all laundry in state-of-the-art commercial-grade washing machines and therefore does not take "Hand washing" instructions. Items requiring "hand washing" must be clearly separated and labeled by the customer and they will be washed using a "gentle cycle". Laundry City denies any responsibility if the garments are damaged in the process, given the unique nature of such garments.

All prices on the website or mobile application are estimates based on the weight you enter and may be subject to change based upon Laundry City’s policy or accurate weight measurements. Should an order include “air dry” or “low dry” items, it is the customer’s responsibility to (i) physically place such items in a dedicated bag (separated from the regular laundry); (ii) select the “low dry/air dry” option in the shopping cart when placing the order; and (iii) make reference in the commentary section as to which bag contains the “low dry” garments. Failure to do so might cause such garments to get dried on standard high temperature and get damaged in the process. While our washing team does its best to identify such items and sort them, Laundry City will not be held responsible.


Rugs, as referred in our membership pricing means kitchen, bathroom and area items that do not exceed 12 square feet for any single piece. Items exceeding this dimension will be assessed a premium of $5 per square foot.


All first-time residential subscribers to our membership program are eligible to have their first order at a cost of only $1. Such service shall be limited to 3 rugs and up to 100 pounds of regular laundry for our Prime/VIP subscribers, 2 rugs or 2 comforters and up to 50 pounds of laundry for our Basic customers, and 1 rug or 1 comforter, or up to 20 pounds of clothes for our economy customers. Only 1 member of a household shall be allowed to claim the $1 offer within a 24 month period. All customers who accept our $1 promotion for the first order agrees and commits to subscribe for a minimum of 3 consecutive months. The amount to be charged shall be based on the subscription plan selected and will be billed the first day of each month to the credit/debit card provided to Laundry City. Our subscription membership is limited to residential customers only. Laundry City reserves the right to discontinue the $1 offer at any time by updating our terms and conditions.

At its discretion, Laundry City creates promotional codes that may be redeemed for credit or other benefits, subject to terms set by Laundry City for specific promotional campaigns. The Customer agrees that any coupon:

  • must be used for the intended audience and purpose, and in a lawful manner;
  • may be disabled by Laundry City at any time for any reason, without liability to Laundry City; may not be duplicated, sold or transferred in any manner, or made available to the general public, unless expressly permitted by Laundry City, in advance in writing;
  • are not valid for cash and may expire prior to your use.

Laundry City reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that Laundry City determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or the terms of the Agreement.

Minimum Deposit Policy

By clicking and accepting these Terms & Agreement, you  understand that your credit/debit card will be charged the minimum cost indicated for your zip code and or subscription choice. You understand that this fee will not be refundable after the driver has been dispatched to pick up your order and hereby agree to waive all your rights to dispute this charge with you card issuer once the driver has been dispatched. You hereby attest that you have read and understood the minimum charge table posted on the Laundry City website and further agree for your card to be charged additionally for each pound of laundry that exceeds the allowed weight associated with your minimum charge. You also understand that the standard weight of $1 per pound may be higher for clothes that need special handling, or if you need expedited service sooner than the guaranteed 24-36 hour turnaround time. You agree to pay any assessed additional charges on the Laundry City website or provide Laundry City with your credit card information so all additional charges can be satisfied prior to your order being returned.

By placing an order from the website or by phone, you agree to be responsible for all associated charges to your credit card. You agree not to dispute charges to your credit card even though You may not have signed the credit card receipt. You hereby further authorize Laundry City to charge your credit card without your signature for any additional charges that may become necessary to complete your order.

You hereby grant Laundry City permission to record all your  telephone conversations on matters involving your order or issues or questions you may discuss with the company.